Need a change, fix, or answer? We've got it.
Existing clients can request website updates, report issues, or ask questions right here — no login, no portal. Tell us what you need and our team handles it.
How it works
- You send the request
Tell us what you need — a change, a fix, or a question.
- We handle it
Our team makes the change or investigates the issue.
- We confirm by email
You get a confirmation and a reply — no login needed.
No login portal — by design
You don't need to create an account or remember a password. We manage your website changes so you don't have to touch a CMS. If we add a dedicated login in the future, we'll let you know.
Response time
We don't promise a guaranteed turnaround, but routine changes are handled promptly during business hours and we keep you informed by email. If something on your site is broken, tell us and we'll look into it right away.
Routine changes vs. major changes.
Routine updates are included in your monthly management. Major changes are quoted separately so you always know the cost upfront — no surprises.
Included (routine)
- Update business hours or contact info
- Swap or add a photo
- Edit existing text on a current page
- Add or update a staff member or service
- Update prices, menus, or service lists
- Seasonal banner or announcement
Quoted separately (major)
- Add a brand-new page or section
- Redesign or restructure an existing page
- Custom features, forms, or integrations
- Large content additions or rewrites
- Branding or design overhaul
Client Center questions
How changes, support, and requests work when you're already a Mudline client.
Not yet. For now, you request changes, report issues, and ask questions through our Client Center page or by email — no login required. Your request goes straight to our team and shows up in the same system we use to manage your project. We'll let you know if a dedicated login is added in the future.
Use the Client Center form and tell us what you'd like updated — a photo, hours, a service, new text, anything. We implement it and confirm by email. Routine updates and reasonable minor changes are included in your monthly management; major changes are quoted separately.
Routine changes are small updates — swapping a photo, updating hours, editing existing text, adding a staff member. Major changes include new pages, redesigns, custom features, or large content additions. Routine changes are included; major changes are quoted separately so you always know the cost upfront.
Routine changes are handled promptly during business hours. We don't guarantee a specific turnaround time, but we keep you informed by email every step of the way and prioritize anything that's keeping your site from working properly.
Tell us through the Client Center form or by email and we'll investigate right away. Hosting, security, and uptime are covered by your monthly management — if something breaks on our end, we fix it at no extra cost.
Yes — you own your site once the build fee is paid in full. If you ever want to take it elsewhere or move it to your own hosting, just ask and we'll package it up for you.
If you're an advertising client, send your question through the Client Center form or by email. We'll review your campaign performance and reply with a clear, plain-language summary of where things stand and what we're optimizing next.